Refund policy

Every bag of Sundowner coffee is roasted to order, so we can't accept returns on coffee that has been opened or delivered as ordered.

If your order arrives damaged, defective, or isn't what you ordered, email us at audenkj@gmail.com within 14 days of delivery with your order number and a photo of the problem. We'll send a free replacement or issue a full refund to your original payment method, whichever you prefer.

If your package is lost in transit, contact us and we'll make it right.

You can cancel an order within 12 hours of placing it, before it goes to the roaster, for a full refund.