FAQ

How fresh is the coffee?

Every bag is roasted to order after you buy it. It isn't pulled from a warehouse shelf, so it's as fresh as coffee gets when it arrives.

How long does shipping take?

Orders are roasted, packed and shipped within 3-5 business days, then usually arrive within 2-5 business days after that. You'll get a tracking number by email as soon as your order ships.

Is shipping really free?

Yes. Shipping is free on every order to any address in the United States.

Do you ship internationally?

Not yet. We currently ship within the United States only.

Which grind should I choose?

• Whole Bean: best flavor if you have a grinder. Grind right before brewing.
• Standard: medium grind for drip machines and pour-over.
• Coarse: for French press and cold brew.
• Espresso: a fine grind for espresso machines and moka pots.

Which coffee should I try first?

If you like a classic, smooth cup, start with Riviera (Colombia). If you like it bold and dark, go with Sundowner. If you like bright, fruity coffee, try First Light (Ethiopia).

How should I store my coffee?

Keep the bag sealed in a cool, dark place, not the fridge or freezer. For the best flavor, enjoy it within 3-4 weeks of opening.

Is your decaf chemical-free?

Yes. Low Tide is decaffeinated with the Swiss Water Process, which uses only water to remove the caffeine.

Can I return my coffee?

Because every bag is roasted to order, we can't take back opened coffee. If your order arrives damaged, defective or isn't what you ordered, email us within 14 days and we'll replace it or refund you. See our refund policy for details.

How do I contact you?

Use our contact form or email audenkj@gmail.com. We reply within 1-2 business days.